...Privacy Policy

Effective Date: 01 July 2025

Last Updated: 08 Oct 2025

1. Introduction

Welcome to The Scope AI, operated by The Scope Pty Ltd (“we,” “us,” “our”).
We respect your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, interact with us, or receive communications (including SMS/MMS messages) from us.

By accessing our services or providing your information, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information — such as your name, phone number, email address, and business details when you register, request information, or opt in to receive messages.

Technical Information — including IP address, browser type, and device data to help improve our website performance and security.

Usage Information — details about your interactions with our content, campaigns, or customer portals.

Communications Data — including SMS/MMS messages, call logs, and support requests to ensure service quality and compliance.

3. How We Collect Information

We collect information in the following ways:

When you complete a web form or contact form on our website.

When you subscribe to receive updates, newsletters, or SMS notifications.

Through customer service interactions (chat, email, or phone).

Automatically via cookies or analytics tools when you visit our website.

From third-party partners, where you have provided consent to share your data with us.

4. Use of Your Information

We use your information to:

Deliver the services, updates, and information you request.

Send AI automation insights, educational tips, event reminders, and service notifications (only with your prior consent).

Respond to inquiries and provide customer support.

Improve our services, website, and user experience.

Ensure compliance with legal obligations and industry standards.

Protect against fraud, spam, or unauthorized access.

We do not sell or rent your personal data.

5. SMS & Mobile Messaging Program

By providing your mobile number, you agree to receive SMS/MMS messages from The Scope AI.
Here’s how we manage our mobile messaging program:

Opt-In Consent: You will only receive messages if you have explicitly opted in via our website, form, or written consent.

Message Types: We send AI insights, updates, service notifications, and relevant marketing information related to our business.

Frequency: Typically 1–4 messages per week (frequency may vary).

Opt-Out: You may reply STOP at any time to unsubscribe.

Help: You may reply HELP for assistance or contact [email protected].

Fees: Message and data rates may apply according to your mobile plan.

Data Use: Your phone number and message data are stored securely and are not shared with third parties except for service delivery or compliance partners (e.g., SMS gateway providers).

We comply with CTIA guidelines, 10DLC A2P messaging standards, and the Spam Act 2003 (Cth).

6. Data Retention

We retain your data only for as long as necessary to provide our services or comply with legal obligations.
When data is no longer required, it is securely deleted or anonymized.

7. Data Sharing and Disclosure

We may share your data only with:

Trusted service providers who help operate our systems (e.g., CRM, SMS, email, analytics).

Regulatory authorities if required by law.

Business partners, only with your consent or when legally permissible.

All third-party vendors are required to follow strict confidentiality and data protection agreements.

8. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction.
These include encryption, access control, and secure hosting infrastructure.

While we take reasonable steps to secure your data, no system can guarantee 100% security. You share information at your own risk.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

Access, correct, or delete your personal information.

Withdraw consent for processing or communications.

Request a copy of your data or restrict its use.

Lodge a complaint with a data protection authority.

To exercise these rights, contact us at [email protected].

10. International Data Transfers

As a global consultancy, we may process or store data on servers outside of your home country.
We ensure that any such transfer complies with applicable privacy laws and safeguards.

11. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve user experience, personalize content, and analyze website traffic.
You can manage cookie preferences through your browser settings.

12. Links to Other Sites

Our website may contain links to third-party sites.
We are not responsible for their privacy practices and encourage you to review their policies before interacting with them.

13. Updates to This Policy

We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised “Last Updated” date.
Significant changes will be communicated via email or SMS if applicable.

14. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or our data practices, please contact:

The Scope Pty Ltd (Trading as The Scope AI)
Email: [email protected]
Phone: +61 468 044 555
Website: https://thescope.com.au
Address: Melbourne Vic Australia

15. Summary — Our Promise

We believe privacy is a fundamental right.
At The Scope AI, we apply ethical data practices and industry-leading standards to ensure your personal information is handled responsibly, transparently, and securely.
We collect only what’s necessary, keep it safe, and give you control over your data.